There are many online reputation management (ORM) companies out there, but how do you know which one is right for you and your business?
Here are 15 important questions to ask before making a decision:
1. What is your experience in managing online reputations?
A: ORM companies should have a wealth of experience in managing online reputation. If they don’t, move on.
2. What is your success rate?
A: Be sure to ask for success stories or case studies. A reputable ORM company should have no problem sharing this information with you.
3. What is your approach to ORM?
A: Each ORM company has their own unique approach. You want to make sure that their approach aligns with your goals and objectives.
4. What strategies do you use to build and maintain online reputations?
A: A reputable ORM company should have a variety of strategies they use to help build and maintain online reputation.
5. How do you handle negative online content?
A: One of the most important aspects of ORM is how the company deals with negative online content. Be sure to ask them how they would handle various scenarios.
6. Have you ever faced a situation where you were unable to help a client?
A: While no ORM company can guarantee results, a reputable one will be honest about their limitations.
7. What is your fee structure?
A: Be sure to ask about their fees upfront. ORM services can be expensive, so you want to make sure you are comfortable with the price before moving forward.
8. What is included in your service?
A: ORM companies offer a variety of services, so be sure to ask about what is included in their service. Some companies may only offer basic ORM services, while others may offer a more comprehensive package that includes things like social media management and online crisis management.
9. Do you have any additional services?
A: In addition to ORM services, some companies also offer other services that can be helpful, such as social media management and online crisis management. If you are interested in these services, be sure to ask if they are available.
10. Do you offer a money-back guarantee?
A: While ORM is not an exact science, a reputable company should offer some sort of money-back guarantee. This shows that they are confident in their ability to deliver results.
12. Do you have any references?
A: A reputable ORM company should have no problem providing you with references. Be sure to contact the references to get their opinion of the company.
13. How do you communicate with clients?
A: ORM can be a complex process, so you want to make sure that the company you choose has good communication skills. Be sure to ask about their process for communicating with clients.
14. What are your hours of operation?
A: ORM is not a 9-5 job. You may need to contact the ORM Company outside of normal business hours, so it’s important to know what their hours of operation are.
15. Do you have any other questions for me?
A: This is your chance to see if the ORM Company is truly interested in helping you and your business succeed.
There are a lot of ORM companies out there, but not all of them are created equal. When choosing an ORM company, be sure to ask the right questions to find one that is a good fit for you and your business.
There are many ORM companies out there, but not all of them are created equal. Be sure to ask the right questions before making a decision. A reputable ORM company should have no problem answering these questions. If they do, move on.
There are a lot of ORM companies out there, but not all of them are created equal. Be sure to ask these 15 questions before making a decision. A reputable ORM company will have no problem answering these questions and will be more than happy to help you achieve your goals.