Online Reputation

Analyzing Your Business’s Brand Identity before Hiring an Online Reputation Firm  

Your company’s brand identity is one of its most important assets. It is how customers perceive you, and it can be the difference between success and failure for your business. That’s why it’s so important to take the time to carefully analyze your brand identity before hiring an online reputation firm. By understanding how customers view you, you can make sure that any changes made to your online presence are in line with what consumers expect from your business.

Here are 12 key points to consider when analyzing your brand identity:

1) Know Your Target Audience:

The first step in analyzing your brand identity knows who your target audience is. What age group do they belong to? What type of interests do they have? Also, what type of lifestyle do they have? Knowing your target audience will help you determine which online reputation firm is best suited for helping your business.

2) Research Your Competitors:

The next step in analyzing your brand identity is researching your competitors. What types of tactics are they using to reach their target audiences and what strategies are working for them? Doing a thorough competitive analysis will help you understand how you can differentiate yourself from the competition while still remaining true to your brand identity.

3) Review Your Brand’s Message:

Your brand’s message should be consistent across all platforms, including websites; social media channels, and print advertising. Carefully review all content to make sure it aligns with your brand’s message and core values.

4) Identify Your Brand’s Voice:

Your brand should have a unique voice that reflects its personality and resonates with customers. Is your brand friendly, professional, or something else? Knowing your brand’s voice will help you ensure that any content created by the online reputation firm is in line with your company’s overall tone.

5) Understand Your Brand’s Tone:

In addition to having a strong voice, your brand should also have an appropriate tone for each platform it appears on. For example, the tone used for a Facebook post might be more informal than the one used for a press release. Understanding how to use different tones for different platforms will help you create a unified look and feel across all of your content.

6) Analyze Your Brand’s Image:

Your brand’s visuals – such as logos, photos, and other graphics – can have a huge impact on how customers perceive your business. Carefully analyze the images you use to make sure they accurately represent your company and its values.

7) Evaluate Your Brand’s Values:

Your brand should stand for something that customers believe in. What are the core values of your company? Are they consistent across all platforms? Understanding these values will help the online reputation firm craft content that resonates with consumers.

8) Consider Your Brand’s Personality:

Your brand should have a distinct personality that sets it apart from the competition. What kind of emotions does your brand evoke? Fun and playful, serious and professional, or something else? Knowing your brand’s personality will help you determine which online reputation firm is best suited for helping your business.

9) Analyze Your Brand’s Positioning:

Your brand positioning should reflect how customers perceive you in relation to the competition. Are you seen as an industry leader or a value-driven provider? Understanding where you stand in comparison to competitors will help you effectively communicate with customers.

10) Review Your Brand’s Reputation:

Customers are likely already talking about your company online, so take the time to review your brand’s current reputation. Understanding how customers perceive you will help you create a more successful online presence.

11) Identify Your Brand’s Uniqueness:

What makes your business different from the competition? What features do you offer that no one else does? Knowing these unique selling points will help you effectively communicate with potential customers and stand out from the crowd.

12) Audit Your Brand Assets:

Your brand assets – such as logos, photos, and videos – should be used consistently across all platforms in order for them to be effective. Take some time to audit your existing brand assets and make sure they are up-to-date and properly optimized for each platform.


The online reputation of your brand is essential to its success. Taking the time to understand how you can differentiate yourself from the competition while staying true to your core values will help ensure that customers perceive your business in the most positive light possible. Working with a reputable firm on crafting content and monitoring customer feedback can help you maintain an excellent online presence. By carefully reviewing your brand’s message, voice, tone, visuals, positioning, and assets, you can create a cohesive look and feel for all of your content that resonates with customers. Following these steps will help you establish a strong online reputation and build trust between your company and potential customers.